Terms & Policies
I. PERMIT EXCLUSION
In compliance with government policy, diplomats, journalists, government officials, demonstrators and protesters can only travel to the Tibetan Autonomous Region (TAR) by arrangement with the Foreign Affairs Office of the Government of China. ROAD TO TIBET is not permitted to arrange this type of travel services If anyone in your party belongs to one of these categories, please let us know and then contact the Foreign Affairs Office of the Government of China.
II. BOOKING AND PAYMENT
- a. We recommend booking your trip at least 45 days in advance, especially during the peak months of August and September.
- b. A 20% deposit is required to confirm your booking.
- c. If we are booking your transportation (flights, train tickets, etc.), payment in full must be received in advance of ticketing.
III. CHANGES, CANCELLATIONS AND REFUNDS
1. Changes Before the Trip:
- a. You may modify your itinerary before your trip begins. Changes will be reflected in your billing.
- b. Changes made less than two weeks in advance of your arrival date may incur an additional fee.
- a. Confirmed bookings can only be cancelled in writing by email or fax.
- b. The date your cancellation notice is received in our office is considered the date of cancellation.
- a. Refunds for all cancelled transportation (flight or train tickets, etc.) booked by us is entirely your responsibility.
- b. If your notice of cancellation is received more than 30 days before the start date, you will be fully refunded minus transaction fees within 30 days.
- c. If your notice of cancellation is received less than 30 days, but more than 7 days, before the start date, you will be fully refunded minus permit fees, transaction fees, and other costs incurred by us such as booked land transportation.
- d. If you fail to appear at the scheduled arrival time, without prior notice by email, fax or phone, there will be no refund and you will forfeit 100% of your payment.
- e. Once you have arrived, if you end your tour for personal reasons such as illness or emergencies, we will try to refund the maximum amount possible according to the circumstances.
- f. If the closure of the Tibet Autonomous Region (TAR) or natural disaster prevents or interrupts your tour, you will be fully refunded minus transaction fees within 30 days.
- g. If you are part of a group tour and leave the tour for personal reasons or sickness, we can only refund the entrance fees. This is a very small amount of your p
- h. If your tour has started and you shorten the tour for personal reasons or decide to skip one or more destinations, no refunds will be issued.
- i. During your tour, if you want to book extra activities or destinations, you will be billed accordingly and payment must be made immediately.
IV. RESPONSIBILITY CLAUSE:
The responsibility of ROAD TO TIBET and its affiliated companies is strictly limited.
a. Without limitation, ROAD TO TIBET is not responsible for any injury, loss, or damage to your person or property, death, delay, or inconvenience in connection with the provision of, or failure to provide, any goods or services occasioned by or resulting from—but not limited to—acts of God or force majeure, acts of war or civil unrest, insurrection or revolt, strikes or other labor activities, criminal or terrorist activities of any kind, overbooking or downgrading of accommodations, mechanical or other failure of airplanes or other means of transportation or for the failure of any transportation mechanism to arrive or depart on time, sanitation problems, lack of medical care, or for any other cause beyond the direct control of ROAD TO TIBET.
c. Due to the unique geographical conditions in Tibet, it may be necessary to alter your tour itinerary in case of road collapse, road construction, military or government injunction, etc. If any extra cost is incurred in such cases, you will be responsible to pay any extra costs incurred. To date, this has never occurred.
V. AIR TICKETS
- a. Penalties resulting from ticket changes made at your request after we have booked your tickets are your responsibility.
- b. Air routings are subject to availability. Routings cannot be guaranteed and are subject to change at any time. ROAD TO TIBET is not responsible if an airline cancels or delays a flight. If that occurs, you should work with the airline to ensure you arrive at your destination as soon as possible.
- c. ROAD TO TIBET will not provide any refunds for portions of trips missed due to cancelled or delayed flights. If an air schedule requires an overnight stay in a gateway city, we can assist with hotel reservations which must be paid by the Client.
VI. MEDICAL ISSUES
- a. You must advise ROAD TO TIBET in writing of health condition which may require treatment during your trip or may require the use of special equipment. If you fail to disclose medical conditions and a problem arises, we may refuse to allow you to continue in the tour and you will forfeit your tour payment. In such an event, we will have no liability, financial or otherwise.
- b. If you have any of these medical conditions, you must bring and be responsible for all necessary items related to your condition. If any such condition arises after your tour is booked, you must advise us in writing immediately. Failure to advise us shall release ROAD TO TIBET and our staff from any liability related to such condition or its treatment.
- c. If you require a wheelchair, you must provide your own small, collapsible wheelchair. Certain features, and certain trips, are not wheelchair-accessible. We cannot guarantee any wheelchair assistance or accessibility in international destinations.
- d. ROAD TO TIBET reserves the right to refuse a client whose condition, in our opinion, may affect the health, safety or enjoyment of other participants.
- e. ROAD TO TIBET is not responsible for the costs of medical treatment during the trip. Under no circumstances is ROAD TO TIBET responsible for the quality of medical care, or lack thereof, you may receive while on the trip.